Terms and Conditions
Website Terms & Conditions for the Supply of Goods and/or Services
In these Terms & Conditions:
1.1 “Company”, “we” or “us” refers to Eastern Fluid Power Limited, a Company registered in England and Wales with a Registration Number of 2170688, including all
divisions and businesses thereof and any subsidiary and/or parent company
1.2 “Buyer” means any company, firm or individual or agent thereof to which the Company supplies Goods and/or Services.
1.3 “Contract” means the contract between the Company and the Buyer for the supply of Goods and/or Services, formed in accordance with Clause 2 below.
1.4 “Goods” means the products (including any parts or accessories) and/or materials or any of them to be supplied by the Company in accordance with the Buyer’s order.
1.5 “Services” means the Services to be provided by the Company in accordance with the Buyer’s order.
1.6 “Order” means the purchase order placed by the Buyer on the Company for the supply of Goods and/or Services, whether or not by way of acceptance of the
1.7 “IPR” means all intellectual and industrial property rights, including without limitation patents, know-how, trade marks (registered or not), registered designs,
utility models, applications for and rights to apply for any of the foregoing, unregistered design rights, copyright and database rights, topography rights and any
other rights in any invention, discovery or process, in each case in the United Kingdom and all other countries in the world and together will all renewals and extensions
1.8 “Taxes” means every description of tax, duty or levy, whether direct or indirect, payable at any time, and any related interest, penalty, fine or other amount.
1.9 “Website” refers to www.efphyd.co.uk
2. Formation of Contract
2.1 Your order for Goods and/or Services will be deemed to be an offer by the Buyer to purchase such Goods and/or Services in accordance with these Terms & Conditions
(as the same may be varied or modified in accordance with Clause 2.3 below) and the Contract will be formed when the Order is accepted by the Company by way of a
written Acknowledgement. These Terms & Conditions shall govern relations between the Buyer and the Company to the exclusion of any other terms and conditions
(including, without limitation, any contained within an Order) which purport to provide that the Buyer’s own terms and conditions shall prevail.
2.2 Except in the case of fraud, the Company shall incur no liability to the Buyer for misrepresentation by virtue of any statement made by or on behalf of the Company prior
to the Contract, whether orally or in any document, including any sales literature, and, save as excepted above, the Buyer shall not be entitled to rescind the Contract on
the grounds of any such misrepresentation.
2.3 No variation or modification of these Terms & Conditions or of any Contract formed pursuant thereto shall be valid unless agreed in writing by the Company.
2.4 The Company shall be entitled to sub-contract all or any of its obligations under any Contract.
3.1 The Company’s quotations are given without commitment and no Contract between the Company and the Buyer shall arise unless and until the Company has accepted in
writing an Order. Quotations shall be valid for a period of 30 days from the date of issue or (if different) the period specified with the quotation itself.
4.1 Prices contained in any quotation or in any price list, catalogue, on the Company’s Website or similar shall be those prevailing at the date thereof and are for guidance
only. Unless otherwise agreed, the prices of Goods and/or Services to be supplied under any Contract shall be those current at the date of delivery of the Goods and/or
Services, as the case may be.
4.2 Prices do not include Taxes, which will be chargeable in addition at the rate or rates prevailing at whatever is the legally relevant time in respect of Goods and/or Services, as the case may be.
5. Despatch and Delivery
5.1 Delivery shall be deemed to occur and the risk of loss of or damage to any Goods shall pass to the Buyer on whichever of the following events occurs earliest:-
5.1.1 Collection from the Company’s premises by or on behalf of the Buyer or by a carrier (whether or not such carrier is the Company’s agent or servant) for despatch to the
Buyer or to a location nominated by the Buyer; or
5.1.2 14 days from the date of a notice given by the Company that the Goods are ready for collection or despatch from its premises.
5.2 In the event that the Company shall at the specific request of The Buyer store the Goods or arrange for the Goods to be despatched or dealt with otherwise than by
collection by the Buyer then the Buyer shall pay the Company such reasonable charges as the Company may request on account thereof. Without prejudice to the
foregoing, if any of the Services are to be provided by a carrier or other third party or the Goods are delivered wholly or partly by a party other than the Company, the
Company shall, in arranging for the provision of the same, act only as the agent of the Buyer and the Buyer shall indemnify the Company against any costs, charges or
expenses thereby incurred by the Company
5.3 For the purpose of international sales of Goods the foregoing description of the transfer of risk means that any Goods will be delivered on an “Ex Works” basis, as that
term is defined in Incoterms 2010. Where any such sale would be eligible for exemption from United Kingdom Value Added Tax (“VAT”) it is the Buyer’s duty to comply
with the necessary conditions, such as furnishing the Company with its national VAT registration number and/or proof of export from the United Kingdom. If it does not
comply with such conditions, the Company will charge VAT in addition, in accordance with clause 4.2.
6. Rejection of Goods
6.1 The Buyer shall carefully examine the Goods on receipt and shall, by written notice to be received by the Company within 7 (seven) days after receipt, notify the Company
of any shortages or over-delivery and/or of any defects discovered therein.
6.2 If the Buyer neglects to serve notice under clause 6.1, then subject only to its warranty obligations under clause 11, the Company shall be discharged from all liability in
respect of such defects.
6.3 If the Buyer neglects to serve notice under clause 6.1 of any over-delivery then the Company may at its option either repossess the excess Goods or invoice the Buyer for
them at the price ruling at the date of delivery.
7. Time for and Form of Delivery
7.1 The Company will use reasonable endeavours to deliver the Goods and/or perform the Services in accordance with any time(s) stated in the Contract but time of delivery
or performance shall not be of the essence of the Contract. Any such time(s) are provided by way of general information only and in the event of failure to despatch or
deliver or perform within such time(s) for any cause, whether within or outside the Company’s reasonable control, the same shall not be a breach or repudiation of the
Contract nor shall the Company have any liability to the Buyer on account thereof, save that the Buyer will be entitled to give 60 days’ written notice to the Company
requiring delivery of the Goods to be made or performance of the Services to be completed and if the Company has not delivered the Goods or completed the Services
within that time the Buyer may then cancel the Order and the Company will refund to the Buyer any sums paid to the Company in respect if that cancelled Order.
7.2 Unless otherwise agreed, the Company shall be entitled to deliver Goods and/or perform the Services by a single delivery or by instalments at its option and each
instalment shall be deemed to be subject of a separate Contract subject to these Terms & Conditions and, without prejudice to clause 7.1, non-delivery or delay in
delivery shall not affect the balance of the Contract nor entitle the Buyer to terminate the same.
7.3 In the event that the Goods shall not have been collected by or on behalf of the Buyer or by a carrier for despatch to the Buyer within 14 days of the Company’s written
notice pursuant to clause 5.1.2 hereof then the Company may at any time thereafter send to the Buyer a further notice informing the Buyer of the Company’s intention to
sell the same after the expiration of a period of not less than 7 days from the date of the notice and any such sale by the Company may be on a forced sale basis. The
Buyer shall be liable for the Company’s loss, damages, costs and expenses incurred in the sale and the storage of the Goods (which shall be at the risk of the Buyer) and
for any shortfall below the Contract price.
8. Force Majeur
8.1 The Company shall not be liable for any delay or failure in carrying out its obligations hereunder which is caused wholly or partly by any circumstances beyond its
reasonable control, including without limitation act of God, delay in transportation, labour disputes, fire, flood, war, accident, action of any government, or inability to
obtain adequate labour or materials or manufacturing facilities or energy, and if the delay or failure has continued for a period of 3 months then either party may give
notice in writing to the other terminating the Contract and on such termination the Company shall refund to the Buyer such portion of the price of the Goods and/or
Services as may exceed the amount due to the Company and already paid.
9. Charges and Payment
9.1 Unless expressly agreed in writing, payment shall be made in sterling in cleared funds without any deduction, set-off, restriction, condition or deferment on account of any
disputes or cross-claims or present or future Taxes whatsoever (unless and to the extent that the Buyer is required by law to make such deduction)
9.1.1 For business customers, that hold an approved credit facility with the Company, 30 (THIRTY) days from the Tax Point of the Company’s invoice for the Goods and/or the
Services. If full payment is not received by the due date, interest shall accrue on the sum outstanding at the rate of 3% per annum above the base rate of Barclays Bank
plc (as varied from time to time), calculated on a daily basis, but without prejudice to the Company’s right under clause 16 below.
9.1.2 For consumers, payment will be made by Credit Card at the Checkout Stage when entering an order via our Website
9.2 In the event of any delay or default in any payment exceeding 7 days the Company shall be entitled to suspend delivery of the relevant Goods and/or performance of the
relevant Services (and any other Goods and/or Services the subject of any agreed Order) and/or treat the Contract (and any other contract between the Company and the
Buyer) as repudiated and/or re-sell any of the Goods in its possession and be indemnified by the Buyer for any loss, damages, costs or expenses incurred by reason of
any of the foregoing.
10. Property in the Goods
10.1 The Company shall retain absolute ownership of the property in the Goods which shall not pass to the Buyer, and the Buyer shall keep and retain the Goods as bailee for
and on behalf of the Company and shall deliver up the Goods to the Company at the Company’s request, until the Company has received full payment of the price of the
Goods and of any other sums whatsoever which are then due and owing from the Buyer to the Company and until such time the buyer shall:-
10.1.1 fully insure the Goods in their full reinstatement value against the usual risks with an insurance office of repute and, whenever requested by the Company, produce a copy
of the policy of insurance;
10.1.2 store the Goods separately or in some other way ensure that the Goods are readily identifiable as the property of the Company;
10.1.3 irrevocably authorise the representatives of the Company at any time in circumstances where the provisions of clause 16 may apply to enter the Buyer’s premises where
the Goods are or are thought by the Company to be stored for the purpose of repossessing the Goods; and
10.1.4 keep and retain the Goods free from any charge, lien or other encumbrance thereon.
10.2 If the Buyer incorporates any Goods within other equipment or products then, provided that the Goods remain readily identifiable and removable part of such other
equipment or products, the provisions of clause 10.1 shall continue to apply.
10.3 The Company shall be entitled to exercise a general lien or right of retention over all Goods or any parts thereof in the Company’s possession which are the Buyer’s
property for any sums whatsoever due to the Company and pursuant to such lien or right the Company shall be entitled without notice to the Buyer to sell all or any part
of such Goods privately or by auction or otherwise and to keep the proceeds of sale in diminution of such sums and of all costs and expenses incurred by the Company in
effecting the said sales.
11.1 The Buyer shall, with reasonable care, examine the Goods immediately upon receipt for defect. Any defects found shall be reported to the Company within 7 days, in
writing, by either letter, or email.
11.2 Subject to clause 11.3, the Company warrants that the Goods will be of good materials and workmanship and in performing the Services it will use reasonable skill and
care so that, upon the Buyer giving written notice to the Company that the Goods have not been supplied and/or the Services have not been performed as aforesaid, if
the same be established the Company will at its own expense (and at its sole option) either replace or repair such defective Goods or remedy such defaults in the Services.
This warranty obligation shall not apply where the Goods have been tampered with, improperly altered, repaired or maintained, installed or connected, or subjected to
misuse (in each case otherwise than as a result of the Company’s own acts or omissions). The Buyer shall at its own cost return the Goods to the Company for
11.3 The Company’s warranty shall apply in respect of matters whereof the Buyer gives written notice within 12 (twelve) months from the date of delivery of the Goods (as
defined in clause 5.1) or performance of the Services and any repaired or replacement Goods or re-performed Services will be covered by the same warranty for the
unexpired portion of the original 12 (twelve) month period, after which any claim in respect thereof shall be absolutely barred.
11.4 Except as set out in this clause 11, the Company excludes to the fullest extent permissible by law all conditions, warranties and stipulations, express (other than those
set out in the Contract) or implied, statutory, customary or otherwise which, but for such exclusion, would or might subsist in favour of the Buyer.
12. Exclusion of Liability
12.1 Nothing in these Conditions shall limit or exclude our liability (if any) to the Buyer:-
12.1.1 for personal injury or death resulting from the Company’s negligence;
12.1.2 for any matter in respect of which it would be illegal for the Company to limit or exclude its liability, or
12.1.3 for fraud.
12.2 Except as provided in clause 12.1, the Company will be under no liability to the Buyer whatsoever (whether in contract, tort (including negligence), breach of statutory
duty, restitution or otherwise) for any injury, death, damage or direct, indirect or consequential loss (all three of which latter terms include, without limitation, pure
economic loss, loss of profits, loss of business, depletion of goodwill and the like loss) arising out of or in connection with;
12.2.1 any of the Goods, or the manufacture or sale or supply, or failure or delay in supply, of the Goods or performance or failure or delay in performance of the Services by the
Company or on the part of the Company’s employees, agents or sub-contractors;
12.2.2 any breach by the Company of any of the express or implied terms of the Contract;
12.2.3 any use made or resale by the Buyer of any of the Goods, or of any product incorporating any of the Goods; and
12.2.4 any statement made or not made, or advice given or not given, by or on behalf of the Company.
12.3 Without prejudice to the foregoing, if called upon so to do by the Buyer in writing the Company shall use its reasonable endeavours (but without spending undue time and
cost and only where practicable) to assign to the Buyer the benefits of any warranty, guarantee, indemnity, claim, privilege or other rights which the Company may have
from or against manufacturers or suppliers of any Goods incorporated in the Goods in relation to the quality, condition or description of such Goods.
13. Drawings, specifications etc.
13.1 All descriptions, drawings, illustrations, particulars of weights and measures, ratings, standards, statements or details or specifications or other descriptive matter, whether
or not contained in the Contract, are approximate only. The Goods will be in accordance with the Company’s specifications at the time of manufacture and any earlier
specifications, drawings, descriptions, illustrations, particulars as to weights and measures, ratings, standards, statements or details shall not form part of the description
of the Goods or Services supplied or to be supplied so that the Company shall not be under any liability in respect thereof.
13.2 Where Goods are supplied by the Company to the Buyer in accordance with the Buyer’s design or specifications or where the Company shall design items not within its
standard range of products at the Buyer’s request no warranty shall be given or implied as to the suitability of such Goods unless the Buyer has made known to the
Company the particular purpose for which the Buyer us proposing to use the Goods, in which case the Company’s warranty in clause 11 shall apply.
14. Inspection and Testing
14.1 The Company inspects all Goods prior to delivery and where practicable submits them to standard tests at the Company’s premises. Special tests or standard tests in the
presence of the Buyer or his representative may be undertaken by the Company at the request and expense of the Buyer, where agreed in advance with the Company,
and unless otherwise agreed such tests shall be conducted at the Company’s premises.
15. Intellectual Property Rights (IPR)
15.1 All IPR subsisting in any material and information whatsoever given to the Buyer by the Company in connection with the supply of the Goods and/or Services by the
Company to the Buyer or otherwise are vested in the Company. The Buyer will not, whether by itself, its officers, servants, agents, or any of them or otherwise howsoever,
copy or reproduce any such material or information in whole or in part nor will it disclose any such material or information in whole or in part to any third party. Further, the
Company shall be entitled to the ownership of all IPR subsisting in any material or information generated by the Company for the Buyer pursuant to the Contract.
15.2 The Buyer shall not, at any time for any reason whatsoever, disclose or permit to be disclosed to any person or persons whatsoever or otherwise make use of or permit to
be made use of any trade secrets or other confidential information relating to the products, technology, business, affairs or finances of the Company, or relating to the
Company’s agents, distributors, licensees or other customers or in respect of any of their dealings or transactions.
15.3 The Buyer shall not apply or attempt to apply to register in its own name any of the Company’s IPR and in particular those subsisting in or relating to the Goods and/or the
Services or any part thereof nor shall it represent in any way that it has any right or title to the ownership of any IPR nor shall it do any act or thing which might be contrary
to the interest of the Company in such IPR or, in particular, challenge the ownership or validity of such IPR.
15.4 The Buyer at its own expense shall do all such acts and things and shall sign and execute all such deeds and documents as the Company in its sole discretion may require in
connection with any steps or proceedings taken by the Company with a view to preventing the infringement of its IPR.
15.5 The Buyer undertakes and agrees that all material and information supplied by it, and the use thereof by the Company when manufacturing and supplying the Goods and/or
performing the Services (including any design undertaken by the Company at the Buyer’s request), will not infringe any IPR of a third party and shall indemnify the Company
in respect of any such infringement or alleged infringement.
15.6 The Buyer shall not alter or remove any trade mark of the Company which has been applied to the Goods nor apply any other trade mark to the Goods nor make any
alteration to their packaging or get-up.
15.7 The provisions of this clause 15 shall survive the expiry or termination of any Contract for whatever reason.
16.1 the Buyer shall make default in or commit a breach of the Contract or of any of his obligations to the Company; or
16.2 any distress or execution shall be levied upon the Buyer’s property or assets; or
16.3 the buyer shall make or offer to make any arrangement or composition with his creditors or commit act of bankruptcy; or
16.4 any petition or receiving order in bankruptcy shall be presented or made against the Buyer;
16.5 the buyer is a limited company and any resolution or petition to wind up such company’s business (otherwise than for the purpose of a solvent amalgamation or
reconstruction) shall be passed or presented; or
16.6 a receiver of the Buyer’s undertaking, property or assets or any part thereof shall be appointed; or
16.7 the Buyer being a foreign company, any arrangement or events occur under the laws of its country of domicile which have a similar effect to those hereinbefore described
the Company shall have the right forthwith to terminate the Contract then subsisting and upon written notice of such termination being given to the Buyer any subsisting
Contracts shall be deemed to have been terminated and the Company shall be entitled to recover from the Buyer all loss, damages, costs, and expenses thereby arising,
including but not limited to those under clause 17 hereof.
17. Partial Completion
17.1 In the case of partial completion of an Order by reason of any of the events referred to in clause 8 or 16 the company shall be entitled to payment by way of a quantum
meruit for all works done by it, without prejudice to its rights should non-completion be occasioned by the Buyer.
18.1 The Buyer has the right to cancel all or any separable part of an Order by written notice. In the event of such cancellation, all costs and expenses incurred by the Company
up to the date of cancellation, plus any expenses incurred by the Company in terminating orders and work in progress, shall be paid by the Buyer.
18.2 You may notify us in writing of your decision to cancel by stating the Goods and/or Services that you wish to cancel, and your Order Reference Number by sending a
written request by:
18.2.1 Email: email@example.com
18.2.2 Post: Eastern Fluid Power Limited, Returns Dept., Gapton Hall Road, Great Yarmouth, NR31 0NL, UK
18.3 The Company reserves the right to reject a cancellation request for Goods that are made to order, special order items, or Goods that are not standard stock items.
18.4 If you terminate the Contract and you have made any payment in advance for Services that have not been provided to you, or Goods that have not been delivered to you,
we will refund these amounts and any delivery charges to you.
18.5 If you terminate a Contract for Goods and/or Services, and we or any of our agents, suppliers or subcontractors have already started work on the Contract by that time,
you will pay us any costs we reasonably incurred in starting to fulfil the Contract (including but not limited to any cancellation charges from our subcontractors or suppliers
in relation to the Contract), and this charge will be deducted from any refund that is due to you or, if no refund is due to you, invoiced to you. We will tell you what these
costs are when you contact us. However, where you have terminated the Contract because of our failure to comply with the Contract (except where we have been affected
by an Event Outside Our Control), you do not have to make any payment to us.
18.6 If your order includes any Bespoke Goods that are made to your specific requirements, you will not be able to terminate the Contract once we have commenced work on
the Bespoke Goods (but this will not affect your legal rights as a consumer in relation to Bespoke Goods that are faulty or not as described).
19. Returns and Refunds
19.1 After receiving notice of your cancellation, and if we agree to your request for cancellation, we will contact you with details of where you must return the Goods and send
you an Authorised Returns Note.
19.2 When you have received our Authorised Returns Note you must return the Goods to the address indicated on the Returns Note without delay, and at the latest, within 14
days of notifying us of your cancellation.
19.3 You must return the Goods at your own risk and at your own cost unless we offer to pay for the Return. You shall be responsible for ensuring that the Goods are
packaged so as to avoid any damage or loss in transit to us.
19.4 If the value of the Goods is reduced because of your storage, handling, or failure to sufficiently package the Goods we will be entitled to claim the value of this reduction
from you and deduct it from any money that may be refunded to you.
19.5 After we receive the Returned Goods, and so long as you have complied with your obligations under this Clause 19, we will refund you the balance of the price, any VAT
and any standard delivery costs you paid to us after deducting:
19.5.1 the value of the Services we supplied before we received you cancellation notice along with any VAT payable in respect of that value
19.5.2 any reduction in the value of the Goods in accordance with Clause 19.4
19.6 We will refund the sum in Clause 19.5 within 14 days after the earlier of:
19.6.1 the day on which we receive the Goods back from you
19.6.2 the receipt of you Cancellation Notice, only where we have agreed to collect the Goods from you
19.6.3 the receipt of your Cancellation Notice, only where the supply is for Services
19.7 We will refund you the sum in Clause 19.5 using the same payment method used by you unless you agree to a refund by a different payment method. Refunds will not be
made in Cash or Goods.
19.8 None of these Terms shall affect your Statutory Rights as a consumer.
20.1 Unless otherwise provided in writing, any written communication or notice under a Contract shall be made or given by sending the same by ordinary prepaid first-class
letter post, in the case of the Company to its current address and in the case of the Buyer to its last known address, and if so sent such communication or notice shall be
deemed to be made or given two days after the date when posted.
21.1 Any failure by the Company to enforce any or all of its rights provided herein shall not be construed as a waiver of such rights.
22. Third Parties
22.1 None of these Terms & Conditions nor any of the terms of a Contract formed pursuant hereto will be enforceable by any third party.
23. Law and Jurisdiction
23.1 These Terms & Conditions and any Contract formed pursuant hereto shall be governed by English Law and any dispute arising out of or in connection with the same shall
be subject to the non-exclusive jurisdiction of the English courts. If any of these Terms & Conditions or any part thereof is rendered void or unenforceable by any
legislation to which it is subject or by any rule of law it shall be void or unenforceable only to that extent and no further.